FAQs

We use Courier Post for the majority of our online deliveries. Cosmic has a flat rate of $5 for shipping, or free for any order within NZ over $24.95.
Our delivery target for any order received before 12 pm on week days is overnight, or 1-3 days for rural areas.

Orders placed by midday Monday to Friday will be dispatched same day. Orders placed after midday may be dispatched same day if possible, but if not they will be the next business day. We have an overnight delivery target on business days to major towns and cities in NZ but cannot guarantee overnight delivery once the package is with the courier. Rural deliveries take 1-3 working days to be delivered once picked up by the courier.

Our distribution centre is closed on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.

Our distribution centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public Holiday.

CHRISTMAS 2019

We recommend doing your online Christmas shopping with us no later than Wednesday the 18th of December. Due to high freight volumes we cannot guarantee that our couriers can meet the standard 1-2 day target after this time.

Due to the holidays, there may be delays in delivery time. We will be shipping orders over the holidays every business day except the public holidays.

CHRISTMAS 2019

We recommend doing your online Christmas shopping with us no later than Wednesday the 18th of December. Due to high freight volumes we cannot guarantee that our couriers can meet the standard 1-2 day target after this time.

Our distribution centre is closed on Public holidays and weekends. Any order placed on a Public holiday or weekend will be processed for dispatch on the following business day.Our centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public holiday.

CHRISTMAS 2019

We recommend doing your online Christmas shopping with us no later than Wednesday the 18th of December. Due to high freight volumes we cannot guarantee that our couriers can meet the standard 1-2 day target after this time.

All of our orders are tracked and as a default, require a signature at the time of delivery. Removing the signature required option takes liability away from Cosmic and the courier, and makes you solely responsible for your package. If you are having trouble locating your package, or believe it has been signed for by someone other than yourself, email us at info@cosmicnz.co.nz and we will coordinate with the courier to track down your order.

We process most of our orders on the day they are placed, if you think you've entered the wrong information, flick us an email at info@cosmicnz.co.nz as soon as possible and we will endeavour to adjust your details before we get your order out.

We accept credit and debit card payment from VISA and Mastercard.

No, Although gift cards can be purchased online, they can only be redeemed in store.

Simply follow this link and scroll to the bottom of the page, there you will be able to enter your gift card number to check your balance.

If purchased in store you can bring your item into your nearest COSMIC and make sure to have your receipt handy. For online purchases please fill in the returns form enclosed with your order. For further help email info@cosmicnz.co.nz with your full name, order number, and reason for return. One of our staff will be in touch as soon as possible to arrange the details of your return.

If your purchase is eligible for return and you have a copy of your proof of purchase, you can return it to one of our 8 stores nationwide within 14 days from the purchase date.

ONLINE RETURNS

If for any reason you are not happy with your online purchase, you have 14 days from confirmation of your order to begin the return process. Simply fill out the return form provided with your product/s and return to the address provided. For further help email info@cosmicnz.co.nz or call 0800 COSMIC (267 642).

STORE RETURNS

If you have purchased an item in store, returns are subject to our in-store returns policy. We do not accept change of mind returns for in store purchases. We will fulfill our obligations where a product is found to be faulty, and will do our best to help you get the most satisfaction from your purchase!

Our shop staff are experts on all things vape. Take advantage of their knowledge and helpful nature and pop in store for a comprehensive walk through on the set-up, and the general dos and don'ts of vape care.

There are many things that can cause a vape to not charge, from broken pins to faulty wiring. It is very important to be careful when plugging and unplugging your charger, as rough handling will break connection pins. And make sure not to tug on the cord as this will damage the wiring of the charger. If you are having charging issues, make sure to try a different cable and a different USB port before contacting us.

All electronic cigarettes/vaping devices purchased from Cosmic come with a three month warranty. The warranty does not cover vape tanks or coils.

The warranty will not cover any defect caused by modification, tampering, or rough handling of the device. The warranty will not cover any defect which would not have occurred had the instructions for use been followed.

Damaged e-cig batteries are a potential hazard, and have been known to catch fire and/or explode. If you have dented, dropped or tampered with your e-cigarette, there is a risk. Drop in to your nearest Cosmic store to recycle it at our battery recycling station and you can receive 10% of the purchase of a new one. BE SAFE.

The average life for most E-Cig coils is approximately 2 weeks. This will vary depending on how frequently you vape, the length of the draws you take and the power of your battery. Even with minimal use, coils are made with organic cotton and will degrade over time. Replace your coil when you start to notice a change in the taste, flavour will dissipate and eventually begin to taste burnt, you may also notice darkening of the cotton that will indicate it might be time for a new coil.

Like most other Lithium-Ion batteries such as those found in cellphones, the longevity of a vape battery is directly linked to charging habits. It is very important that you charge your batteries only for as long as they need it, and remove them as soon as you can once charge is full. Overnight or extended charging will drastically reduce the overall life of your battery.

There are many things that can cause leaking and or spitting in your vape, from how you use it to what you put in it. Make sure you are taking lighter draws, the vape will do the work and you just breathe it in, sucking and pulling will draw more liquid into the coil and it will begin to flood. Under-use will also cause flooding as the coil is always soaking up liquid even when it's not being used. A flooded coil can leak and sometimes spit when heated, so it's important to make sure you are using your vape correctly. Other causes of leaking include, misplaced coils, worn down seals and general wear and tear of the tank. Some moisture around the mouthpiece and airflow is normal and simply a result of vapour condensation from regular use. If you are having consistent problems, a thicker liquid can often be the solution as thinner ones will flood the coil much faster. Try to store your vape upright and keep it clean, when used and kept correctly, these issues can easily be avoided.

The advantage of using a nicotine salt is that it provides vapers with better nicotine blood absorption and it comes with a super mild throat hit when inhaled. This means you will feel more satisfied after a single puff and it will ensure a lower consumption of e-liquid overall. It’s the perfect way to get that highly craved nicotine buzz from any discreet pod device and makes it ideal for smokers making the switch.

Nicotine salts use a different type of nicotine to provide a higher concentration with a smoother taste. Nicotine used in salt form is identical to the nicotine found in tobacco leaves, with a pH adjuster added to the liquid making it a super smooth vaping experience.

Freebase liquid has a lower nicotine content and is used with tanks/mods that run at a higher power, while Nic Salts have a much higher nicotine content and are best used with small, low power pod devices.

The two main types of e-cigarettes have an array of features that make them better suited to certain peoples needs. Pods are ideal for the ex smoker who want's an e-cigarette that imitates a cigarette the closest. They have a similar draw, put out a similar amount of vapour and don't require heavy maintenance. Mods are a cloud chasers game, they have adjustable power settings and pump out huge clouds of smooth flavourful vapour. They are far more comprehensive than pods and require constant maintenance.