SHIPPING INFO

R18 DELIVERY - ID CHECK

As of Monday the 3rd of August 2020, all R18 products sold from our website will require ID upon arrival to the recipient's chosen address. Customers will need to have their goods delivered to an address they know they will be at as the courier needs to check the ID of the person the package is for.

  • ID check for all R18 deliveries.
  • ID must match the name of the person the package is addressed to.
  • There is no charge for this service.


COVID-19 DELAYS 28.08.20

Due to continuing high demand caused by COVID-19, Courier Post are processing a much higher volume of parcels. This means that while we are still aiming for overnight service, there may be a delay in the delivery of your order. Once orders are dispatched, please contact Courier Post through the tracking link provided for any further information or requests. If the tracking link is not working, or is still not showing any information after 24 hours, please contact us on 0800 267 642. Likewise, if you haven’t received your order within 7 days, please contact us for further advice. Rest assured, our primary aim is to continue providing you with top quality products and service.

We apologise for any inconvenience and thank you for your patience.

HOW MUCH IS SHIPPING?

We have a flat rate of $5 for shipping anywhere within New Zealand. Any purchase of $24.95 or more receives free shipping to any NZ address.

GENERAL SHIPPING INFORMATION

Orders placed by midday Monday to Friday will be dispatched same day. Orders placed after midday may be dispatched same day if possible, but if not they will be the next business day. Our chosen freight service Courier Post have an overnight delivery target on business days to major towns and cities in NZ, however, this may be subject to unforeseen circumstances at times. Rural deliveries take 1-3 working days to be delivered once picked up by the courier. While we aim to help as best we can with any issues, delayed and lost items are the responsibility of the courier once dispatched and in the Courier Post system.

HOLIDAY SHOPPING

Due to the holidays, there may be delays in delivery time. We will be shipping orders over the holidays every business day except the public holidays on December 25 & 26 and January 1 & 2.

Our cut-off for deliveries that need to arrive before Christmas for 2020 is Friday, December the 18th.

DO I HAVE TO SIGN TO RECEIVE MY ORDER?

COVID-19 UPDATE: You will not have to sign for your delivery during COVID Alert levels 4-2. Our couriers will deliver using a contactless method.

At all other times Cosmic requires a signature to deliver your order, so please make sure you are sending your order to an address where someone will be there to sign for it within working hours. If no one is there to sign for your item then the courier service will text asking you to divert the delivery or leave a calling card with their contact details so that you can arrange to collect your parcel at a time that suits you.

MY ORDER HAS BEEN DISPATCHED BUT STILL HASN'T ARRIVED, CAN I CANCEL IT?

Once your order has been dispatched from our distribution center it is in the hands of our carrier Courier Post. We cannot cancel or refund an order that has already been dispatched and is in transit. We suggest you use the tracking information sent in your 'its on its way' email to track your parcel's progress. You can contact Courier Post directly to inquire about your order. If your order has taken longer than 14 days to arrive since the time of receiving this email you can get in touch with us and we can also log an inquiry with Courier Post at this time.

If you would like to return the item, you can follow our simple returns process once the delivery is made.

DO YOU DELIVER TO INTERNATIONAL ADDRESSES?

We currently ship to Australia, U.K., and the U.S.A.

We currently do not ship Himalayan Salt Lamps outside of New Zealand.

We currently do not ship vaping products outside of NZ and Australia.

International shipping costs vary for each country and are calculated at point of checkout.

International delivery times vary depending on the destination.

DO YOU DELIVER E-CIGARETTES OR E-LIQUIDS INTERNATIONALLY?

Due to current restrictions, we do not ship e-cigarettes or e-liquids outside of New Zealand and Australia.

INCORRECT OR MISSING ITEMS

If you receive your order and find we’ve sent the wrong thing or something is missing please contact us

DO YOU SHIP TO PO BOX ADDRESSES?

Yes, We can offer delivery to PO Boxes in NZ.

CAN I TRACK MY ORDER?

All of our orders are tracked. As soon as your order is dispatched from our distribution centre, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order.

PUBLIC HOLIDAYS AND WEEKENDS

Our distribution centre is closed on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.

Our distribution centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public Holiday.