SHIPPING INFO

COVID-19 UPDATE

Tuesday March 31st

Cosmic has been working hard behind the scenes to ensure we are getting the correct information from the Government and keeping our staff and customers safe. We are happy to announce that we will be able to offer all of our vaping products as essential goods in line with changes made to essential services restrictions on Monday March 30th.

We support the Government’s decision to keep us all safe. As a result, our team are adhering to strict health and safety guidelines as outlined by the Ministry of Health. All vape orders that were placed after Wednesday 25th of March at 2pm will be fulfilled as soon as possible. We will be dispatching (vaping) goods as usual on a daily basis from Wednesday the 1st of April, however due to high courier demand it may take 1 or 2 days longer to arrive to you. You can track the progress of your delivery with the tracking code received with your order dispatch email. For any inquiries relating to your order please email info@cosmicnz.co.nz

NOTE: We are trading online only, and only dispatching vaping products at this time. Non-essential items may be shipped once general trade can commence. Our stores remain closed for the duration of alert level four as advised by the Government.

Stay warm, stay healthy, and look after your bubble peeps.

Please keep checking our website and facebook page for updates.

We’ll be seeing you soon.

With love, Cosmic x

HOW MUCH IS SHIPPING?

COVID-19 UPDATE: During Alert Level Four shipping is free for any purchase made on our site.

We have a flat rate of $5 for shipping anywhere within New Zealand. Any purchase of $24.95 or more receives free shipping to any NZ address.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

COVID-19 UPDATE: During Alert Level Four there may be delays due to high demand on our couriers. Essential services for the food and medical industry are prioritised, this means we cannot guarantee our usual overnight delivery target.We are working to dispatch orders as quickly as possible and find that most orders should arrive within 3 days. You can track your order using the tracking code you receive one you are emailed that your order is on the way.

Orders placed by midday Monday to Friday will be dispatched same day. Orders placed after midday may be dispatched same day if possible, but if not they will be the next business day. We have an overnight delivery target on business days to major towns and cities in NZ but cannot guarantee overnight delivery once the package is with the courier. Rural deliveries take 1-3 working days to be delivered once picked up by the courier.

HOLIDAY SHOPPING

Due to the holidays, there may be delays in delivery time. We will be shipping orders over the holidays every business day except the public holidays on December 25 & 26 and January 1 & 2.

Our cut off for deliveries that need to arrive before Christmas for 2019 is Thursday December the 19th.

DO I HAVE TO SIGN TO RECEIVE MY ORDER?

COVID-19 UPDATE: You will not have to sign for your delivery during Alert Level Four. Our couriers will deliver using a contactless method.

Cosmic requires a signature to deliver your order, so please make sure you are sending your order to an address where someone will be there to sign for it within working hours. If no one is there to sign for your item then the courier service will leave a calling card with their contact details so that you can arrange to collect your parcel at a time that suits you.

DO YOU DELIVER TO INTERNATIONAL ADDRESSES?

We currently ship to Australia, U.K., and the U.S.A.

We currently do not ship Himalayan Salt Lamps, or vaping devices, vaping equipment, vape liquids outside of New Zealand.

International shipping cost vary for each country and are calculated at point of checkout.

International delivery times vary depending on the destination.

DO YOU DELIVER E-CIGARETTES OR E-LIQUIDS INTERNATIONALLY?

Due to current restrictions we do not ship e-cigarettes or e-liquids outside of New Zealand.

INCORRECT OR MISSING ITEMS

If you receive your order and find we’ve sent the wrong thing or something is missing please contact us

DO YOU SHIP TO PO BOX ADDRESSES?

Yes, We can offer delivery to PO Boxes in NZ.

CAN I TRACK MY ORDER?

All of our orders are tracked. As soon as your order is dispatched from our distribution centre, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order.

PUBLIC HOLIDAYS AND WEEKENDS

Our distribution centre is closed on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.

Our distribution centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public Holiday.