SHIPPING INFO

HOW MUCH IS SHIPPING?

We have a flat rate of $5 for shipping anywhere within New Zealand. Any purchase of $24.95 or more receives free shipping to any NZ address.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders placed by midday Monday to Friday will be dispatched same day. Orders placed after midday may be dispatched same day if possible, but if not they will be the next business day. We have an overnight delivery target on business days to major towns and cities in NZ but cannot guarantee overnight delivery once the package is with the courier. Rural deliveries take 1-3 working days to be delivered once picked up by the courier.

HOLIDAY SHOPPING

Due to the holidays, there may be delays in delivery time. We will be shipping orders over the holidays every business day except the public holidays on December 25 & 26 and January 1 & 2.

DO I HAVE TO SIGN TO RECEIVE MY ORDER?

Cosmic requires a signature to deliver your order, so please make sure you are sending your order to an address where someone will be there to sign for it within working hours. If no one is there to sign for your item then the courier service will leave a calling card with their contact details so that you can arrange to collect your parcel at a time that suits you.

DO YOU DELIVER TO INTERNATIONAL ADDRESSES?

We currently ship to Australia, U.K., and the U.S.A.

We currently do not ship Himalayan Salt Lamps, or vaping devices, vaping equipment, vape liquids outside of New Zealand.

International shipping cost vary for each country and are calculated at point of checkout.

International delivery times vary depending on the destination.

DO YOU DELIVER E-CIGARETTES OR E-LIQUIDS INTERNATIONALLY?

Due to current restrictions we do not ship e-cigarettes or e-liquids outside of New Zealand.

INCORRECT OR MISSING ITEMS

If you receive your order and find we’ve sent the wrong thing or something is missing please contact us

DO YOU SHIP TO PO BOX ADDRESSES?

Yes, We can offer delivery to PO Boxes in NZ.

CAN I TRACK MY ORDER?

All of our orders are tracked. As soon as your order is dispatched from our distribution centre, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order.

PUBLIC HOLIDAYS AND WEEKENDS

Our distribution centre is closed on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.

Our distribution centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public Holiday.