FAQs

For online purchases please fill in the returns form enclosed with your order. For further help email info@cosmicnz.co.nz with your full name, order number, and reason for return. One of our staff will be in touch as soon as possible to arrange the details of your return.

If purchased in one of our stores you can bring the item/s into your nearest COSMIC. Make sure to have your receipt handy. Check whether your item is eligible for return first by reading the "how do I return an in-store purchase" section here.

ONLINE RETURNS

If for any reason you are not happy with your online purchase, you have 14 days from confirmation of your order to begin the return process. Simply fill out the return form provided with your product/s and return to the address provided, or for further help email info@cosmicnz.co.nz or call 0800 COSMIC (267 642).


STORE RETURNS

If you have purchased an item in store, returns are subject to our in-store returns policy. We will fulfill our obligations where a product is found to be faulty, and will do our best to help you get the most satisfaction from your purchase! We do not accept change of mind returns for in store purchases.

For more info about returning an in-store purchase check out the 'how do I return an in-store purchase' section on our returns page.

If you purchased from one of our stores and your purchase is eligible for return you can return in store. Take a copy of your proof of purchase and return it to one of our 9 stores nationwide within 14 days from the purchase date.

Currently we cannot accept the return of online purchases in to our stores. For information on how to return an online purchase click here.

Yes you can.
We do our best to show our products clearly online and describe them in detail, but we understand that you can't try an online purchase on first, and sometimes it's just not quite what you thought once you see it in person. If for any reason you are unhappy with an online purchase we will accept returns for exchange, credit, or refund (note: returns are at customer cost unless the product is faulty). To find out more check out our returns page.

Under the Consumer Guarantees Act Cosmic isn't obligated to accept change of mind returns. We recommend taking the time to make the right decision in store before you make a purchase. Always make use of our friendly staff if you need help, and try fashion items on in our fitting rooms first before you buy.
We may be able to offer an exchange or store credit to help you find the right thing in some cases, check out our returns page to see what items we can't accept back.

You have the right to return a faulty item to us to find a solution for you. We fulfil our obligations under the Consumer Guarantees Act. Let us know as soon as you can by returning it to store or getting in touch here.
Cosmic is not obligated to accept returns in "change of mind" situations.
We recommend checking out the government website Consumer Protection as a great resource for learning what your rights are, and what our obligations are under the Consumer Guarantees Act