FAQs

If purchased in store you can bring your item into your nearest COSMIC and make sure to have your receipt handy. For online purchases please fill in the returns form enclosed with your order. For further help email info@cosmicnz.co.nz with your full name, order number, and reason for return. One of our staff will be in touch as soon as possible to arrange the details of your return.

If your purchase is eligible for return and you have a copy of your proof of purchase, you can return it to one of our 8 stores nationwide within 14 days from the purchase date.

ONLINE RETURNS

If for any reason you are not happy with your online purchase, you have 14 days from confirmation of your order to begin the return process. Simply fill out the return form provided with your product/s and return to the address provided. For further help email info@cosmicnz.co.nz or call 0800 COSMIC (267 642).


STORE RETURNS

If you have purchased an item in store, returns are subject to our in-store returns policy. We do not accept change of mind returns for in store purchases. We will fulfill our obligations where a product is found to be faulty, and will do our best to help you get the most satisfaction from your purchase!