We may collect personal information about you, such as your name, email address, postal address, phone number, etc., when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We may collect information members of the Cosmic Club choose to share with us such as purchase history, and product interests.
We may use your personal information in the following ways:
To process and fulfill your order, including to send you emails to confirm your order status and shipment.
To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, unless you have directed us not to contact you with promotional communications.
To administer and fulfill our promotions.
To help us learn more about your shopping preferences.
To help us address problems with and improve our site design, products and services.
To enhance your shopping experience.
To analyse trends and statistics.
To protect the security or integrity of our website and our business.
To contact you if necessary.
You always have the choice not to receive marketing information. For instructions on opting out, please see our FAQs section.
We may share your personal information in the following ways: With our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers etc. We do not authorise these service providers to make any other use or disclosure of your information.
To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law.
To protect our rights or property or those of our related companies.
To enforce our terms and conditions.
To act in the interest of our, or our related companies, customers or others.
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information on the Cosmic website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
Cosmic wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our web administration as described in the contact us menu. You can choose to opt out of email promotional communications by clicking unsubscribe in the body of the email. If contacting our web administration please be sure to include your full name and the email address you used when you registered with or made a purchase from Cosmic. It may take up to 10 working days to process your email request, during which period you may continue to receive communications from Cosmic.
If you change your mind you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or our stores or when you contact our web administration. Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
Cosmic is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 16 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children.
Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
We do our best to provide you with a safe and convenient shopping experience. Cosmic limits the number of employees that have access to the databases that contain personal data, and employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via email.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.