We process most of our orders on the day they are placed, if you think you've entered the wrong information, flick us an email at info@cosmicnz.co.nz as soon as possible and we will endeavour to adjust your details before we get your order out.

All of our orders are tracked and as a default, require a signature at the time of delivery. Removing the signature required option takes liability away from Cosmic and the courier, and makes you solely responsible for your package. If you are having trouble locating your package, or believe it has been signed for by someone other than yourself, email us at info@cosmicnz.co.nz and we will coordinate with the courier to track down your order.

If you have placed an order with us but have not received your confirmation email, please make sure you check your spam folder as they can sometimes get sent straight there. If you still cannot find the email, please contact us on 0800 267 642 and we can make sure you receive all the information that you need, or send us an email to info@cosmicnz.co.nz.

Yes, you can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order. Please refer to our shipping info for more details.

The short answer is no. Once an order has been placed the items are taken out of the stock holdings in our system and allocated to a location for dispatch. Once this process is underway we unfortunately cannot make any alterations to the order.

If you have ordered something in error or have changed your mind, please contact us and we can cancel the order for you so you can place a new one. You will be refunded the cost of the previous order, but it may take 1-2 business days for your refund to process.

Please note, if your order has already been dispatched, we will be unable to cancel it and you will have to return the items to us before we can issue a refund.

You can sign up to be a part of the High Rollers Club by clicking the profile icon at the top right of the website and choosing 'Create and account'. You can also find the sign up link at the bottom right of the site in the footer links.