FAQs

We use Courier Post for the majority of our online deliveries. Cosmic has a flat rate of $5 for shipping, or free for any order within NZ over $24.95.
Our delivery target for any order received before 12 pm on week days is overnight, or 1-3 days for rural areas.

Orders placed by midday Monday to Friday will be dispatched same day. Orders placed after midday may be dispatched same day if possible, but if not they will be the next business day. We have an overnight delivery target on business days to major towns and cities in NZ but cannot guarantee overnight delivery once the package is with the courier. Rural deliveries take 1-3 working days to be delivered once picked up by the courier.

Our distribution centre is closed on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.

Our distribution centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public Holiday.

CHRISTMAS 2019

We recommend doing your online Christmas shopping with us no later than Wednesday the 18th of December. Due to high freight volumes we cannot guarantee that our couriers can meet the standard 1-2 day target after this time.

Due to the holidays, there may be delays in delivery time. We will be shipping orders over the holidays every business day except the public holidays.

CHRISTMAS 2019

We recommend doing your online Christmas shopping with us no later than Wednesday the 18th of December. Due to high freight volumes we cannot guarantee that our couriers can meet the standard 1-2 day target after this time.

Our distribution centre is closed on Public holidays and weekends. Any order placed on a Public holiday or weekend will be processed for dispatch on the following business day.Our centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public holiday.

CHRISTMAS 2019

We recommend doing your online Christmas shopping with us no later than Wednesday the 18th of December. Due to high freight volumes we cannot guarantee that our couriers can meet the standard 1-2 day target after this time.

All of our orders are tracked and as a default, require a signature at the time of delivery. Removing the signature required option takes liability away from Cosmic and the courier, and makes you solely responsible for your package. If you are having trouble locating your package, or believe it has been signed for by someone other than yourself, email us at info@cosmicnz.co.nz and we will coordinate with the courier to track down your order.

We process most of our orders on the day they are placed, if you think you've entered the wrong information, flick us an email at info@cosmicnz.co.nz as soon as possible and we will endeavour to adjust your details before we get your order out.