FAQs

We use Courier Post for the majority of our online deliveries within New Zealand. Cosmic has a flat rate of $6.50 for shipping, or free for any order within NZ over $49.00.
Our delivery target for any order received before 12 pm on week days is overnight, or 1-3 days for rural areas.

Most of our stores are designated as Specialist Vape Retailers (SVR), with the exception of Cosmic Coffee & Vape on Cuba St, and Plaza. Unfortunately, click and collect orders for restricted items cannot be collected from these stores. Please place your order for Cosmic Cuba or Cosmic Plaza Vape instead.

Our distribution centre is closed on Public holidays and weekends. Any order placed on a Public holiday or weekend will be processed for dispatch on the following business day. Our centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public holiday.

Orders placed by midday Monday to Friday will be dispatched same day. Orders placed after midday may be dispatched same day if possible, but if not they will be the next business day. We have an overnight delivery target on business days to major towns and cities in NZ but cannot guarantee overnight delivery once the package is with the courier. Rural deliveries take 1-3 working days to be delivered once picked up by the courier.

Our distribution centre is closed on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.

Our distribution centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public Holiday.