FAQs

Our shop staff are experts on all things vape. Take advantage of their knowledge and helpful nature and pop in store for a comprehensive walk through on the set-up, and the general dos and don'ts of vape care.

There are many things that can cause a vape to not charge, from broken pins to faulty wiring. It is very important to be careful when plugging and unplugging your charger, as rough handling will break connection pins. And make sure not to tug on the cord as this will damage the wiring of the charger. If you are having charging issues, make sure to try a different cable and a different USB port before contacting us.

All electronic cigarettes/vaping devices purchased from Cosmic come with a three month warranty. The warranty does not cover vape tanks or coils.

The warranty will not cover any defect caused by modification, tampering, or rough handling of the device. The warranty will not cover any defect which would not have occurred had the instructions for use been followed.

Damaged e-cig batteries are a potential hazard, and have been known to catch fire and/or explode. If you have dented, dropped or tampered with your e-cigarette, there is a risk. Drop in to your nearest Cosmic store to recycle it at our battery recycling station and you can receive 10% of the purchase of a new one. BE SAFE.

The average life for most E-Cig coils is approximately 2 weeks. This will vary depending on how frequently you vape, the length of the draws you take and the power of your battery. Even with minimal use, coils are made with organic cotton and will degrade over time. Replace your coil when you start to notice a change in the taste, flavour will dissipate and eventually begin to taste burnt, you may also notice darkening of the cotton that will indicate it might be time for a new coil.

Like most other Lithium-Ion batteries such as those found in cellphones, the longevity of a vape battery is directly linked to charging habits. It is very important that you charge your batteries only for as long as they need it, and remove them as soon as you can once charge is full. Overnight or extended charging will drastically reduce the overall life of your battery.

There are many things that can cause leaking and or spitting in your vape, from how you use it to what you put in it. Make sure you are taking lighter draws, the vape will do the work and you just breathe it in, sucking and pulling will draw more liquid into the coil and it will begin to flood. Under-use will also cause flooding as the coil is always soaking up liquid even when it's not being used. A flooded coil can leak and sometimes spit when heated, so it's important to make sure you are using your vape correctly. Other causes of leaking include, misplaced coils, worn down seals and general wear and tear of the tank. Some moisture around the mouthpiece and airflow is normal and simply a result of vapour condensation from regular use. If you are having consistent problems, a thicker liquid can often be the solution as thinner ones will flood the coil much faster. Try to store your vape upright and keep it clean, when used and kept correctly, these issues can easily be avoided.

The advantage of using a nicotine salt is that it provides vapers with better nicotine blood absorption and it comes with a super mild throat hit when inhaled. This means you will feel more satisfied after a single puff and it will ensure a lower consumption of e-liquid overall. It’s the perfect way to get that highly craved nicotine buzz from any discreet pod device and makes it ideal for smokers making the switch.

Nicotine salts use a different type of nicotine to provide a higher concentration with a smoother taste. Nicotine used in salt form is identical to the nicotine found in tobacco leaves, with a pH adjuster added to the liquid making it a super smooth vaping experience.

Freebase liquid has a lower nicotine content and is used with tanks/mods that run at a higher power, while Nic Salts have a much higher nicotine content and are best used with small, low power pod devices.

The two main types of e-cigarettes have an array of features that make them better suited to certain peoples needs. Pods are ideal for the ex smoker who want's an e-cigarette that imitates a cigarette the closest. They have a similar draw, put out a similar amount of vapour and don't require heavy maintenance. Mods are a cloud chasers game, they have adjustable power settings and pump out huge clouds of smooth flavourful vapour. They are far more comprehensive than pods and require constant maintenance.