How Much Can I Order?
With the Personal Importation Scheme, you can order up to 3 months supply of your prescribed nicotine products at any one time, and a maximum of 15 months supply in a 12 month period.
What Is The Personal Importation Scheme?
The personal importation scheme is a defined set of rules to regulate the import into Australia of therapeutic goods for personal use. Individuals can import nicotine into Australia under the scheme regulated by the Therapeutic Goods Administration (TGA).
For more information on the conditions for the import of nicotine e-cigarettes and nicotine liquid products into Australia please click here.
Can My Prescription Be Enclosed With My Order?
Yes, we require all Australian vape customers to email a copy of their prescription in PDF or image format to email@example.com so that we can include it with your order. Please send your prescription from the email address which you made your order from.
Do I Need A Prescription For Nicotine?
Yes, from the 1st of October 2021 Australian customers are legally required to have a valid prescription. We suggest that you speak with your doctor to obtain a prescription for nicotine. With a prescription you can legally purchase and import up to a 3 month supply of nicotine vape products for personal use.
Can Australians Import Vape Products?
Yes, The law in Australia states that with a prescription it is legal to import a 3 month supply of e-liquid nicotine for personal use.
My Vape Device Won't Charge?
There are many things that can cause a vape to not charge, from broken pins to faulty wiring. It is very important to be careful when plugging in and unplugging your charger, as rough handling will break connection pins. Make sure not to tug on the cord as this will damage the wiring of the charger. If you are having charging issues, make sure to try a different cable and a different USB port, this often fixes the problem.
Pods V Mods?
The two main types of vapes have an array of features that make them better suited to certain people’s needs.
Pods are ideal for the ex-smoker who wants a vape that closely imitates a cigarette. They have a similar draw, put out a similar amount of vapour and don't require heavy maintenance.
Mods are for cloud chasers. They have adjustable power settings and pump out huge clouds of smooth flavourful vapour. They are far more comprehensive than pods and require constant maintenance.
What Is The Difference Between Freebase Nicotine And Nicotine Salts?
Nicotine salts use a pH adjuster (benzoic acid) to provide a higher concentration of nicotine with a smoother taste. Nicotine salts are best used with small, low power pod devices. The advantage of using nicotine salts is that it provides vapers with better nicotine blood absorption and a milder throat hit when inhaled. This means you will feel more satisfied after a single puff and it will ensure a lower consumption of e-liquid overall. The higher nicotine mg makes it ideal for smokers making the switch.
Freebase liquid has a lower nicotine content and is most commonly used with tanks/mods that run at a higher power, but can also be used in most common pod devices when you are looking to lower your nicotine intake. Freebase flavours are often more complex and enjoyable than nicotine salts, so you can look forward to this aspect as you taper down your strength.
Why Is My Vape Leaking/spitting?
There are many things that can cause leaking and or spitting in your vape, from how you use it to what you put in it. Make sure you are taking light draws, the vape should do the work. Sucking hard will draw more liquid into the coil and it will begin to flood. Under-use will also cause flooding, as the coil is soaking up liquid even when it's not being used. A flooded coil can leak and sometimes spit when heated, so it's important to make sure you are using your vape correctly. Other causes of leaking include: misaligned coils, worn down seals and general wear and tear. Some moisture around the mouthpiece and airflow is normal and simply a result of vapour condensation from regular use. If you are having consistent problems with a traditional tank, a thicker liquid can often be the solution as thinner ones will flood the coil much faster. Try to store your tank upright and keep it clean, when used and kept correctly, these issues can easily be avoided.
My Battery No Longer Holds Its Charge
Like most other Li-ion batteries such as those found in cell phones, the longevity of a vape battery is directly linked to charging habits. It is very important that you charge your batteries only for as long as they need it, and remove them as soon as you can once charge is full. Overnight or extended charging is likely to reduce the overall life of your battery.
How Do I Know When To Change My Coil/pod?
This will vary depending on how frequently you vape, the length of the draws you take and the power of your battery. Even with minimal use, coils are made with organic cotton and will degrade over time. Replace your coil or pod when you start to notice a change in the taste. The flavour will eventually begin to taste burnt, and you may also notice darkening of the cotton that will indicate it might be time for a change.
I've Damaged My Vape Battery, What Should I Do?
Damaged e-cig batteries are a potential hazard, and have been known to catch fire and/or explode. If you have dented, dropped or tampered with your vape, there is a risk. Drop in to your nearest Cosmic store to recycle it at our battery recycling station and you can receive $5 off the purchase of a new vaping device*. BE SAFE.
*note: this only applies to devices, not 18650s. We will still recycle them for you, free of charge.
Is My Vaping Device Under Warranty?
All vaping devices purchased from Cosmic come with a three month warranty (Uwell products have a six month warranty). The warranty does not cover vape tanks, pods or coils, as these parts are consumables.
The warranty will not cover any defect caused by modification, tampering, or rough handling of the device. The warranty will also not cover any defect which would not have occurred had the instructions for use been followed.
I Need Help Setting My New Vape Up?
Our shop staff are experts on all things vape. Take advantage of their knowledge and helpful nature and pop in store for a comprehensive walk through on the set-up, and the general dos and don'ts of vape care. If you have purchased online, run through the Cosmic instruction sheet and specific device instructions provided with your purchase. Usually the answer can be found there. If you are still in a pickle, give us a call on 0800COSMIC (Ext.204) and we can talk you through the process.
How Will The Regulation Affect Me?
Under The Smokefree Environments and Regulated Products (Vaping) Amendment Act 2020, there are a few changes happening over the next year you need to be aware of if you vape. Click HERE for more information on how these regulations affect you, the consumer.
Do I Have To Be 18 To Shop At Cosmic?
All of our Cosmic stores are now completely R18. You will be required to prove your age and provide ID in order to shop in-store at Cosmic, regardless of which products you are browsing.
People under the age of 18 are welcome to shop with us online, however our R18 and vaping sections are age gated. In order to shop R18 and Vaping products online you must be 18 or over and agree you are 18 or over to proceed past the age gate. Any R18 or vaping product purchased will be sent as an R18 delivery via Courier Post, this means the person who placed the order must be available to sign for the package and produce ID proving they are of legal age to accept these goods. If valid identification cannot be produced, or if the person is not the same person that purchased the goods, the Courier will not complete the delivery.
Can I Still Buy Flavours?
Yes for now, but this is under threat from the new regulations being proposed. The regulations are limiting the options by prohibiting any e-liquid with sweeteners, which could even affect tobacco and menthol flavours. If this passes, you will still be able to purchase a range of flavours throughout 2021, but next year it could be the end of any sweetened flavours. Specialist vape retailers will continue selling any flavour not prohibited.
Will I Still Be Able To Get Deals And Bulk Discounts?
Yes. All Cosmic stores excluding our Cuba Street store will continue to offer deals and bulk discounts as normal. If you are in Wellington and would like to access deals and discounts visit our Amsterdam Coffee Shop branch or shop online